Warranty FAQs

• Does my item fall under warranty?

  CT Sounds’ Warranty Policy covers defects in materials only. Our warranty policy does not cover the following: User error Accidental damage Improper installation Product abuse Modified or repaired products Using the product outside of recommended specifications Unwound voice coil due to clipping...

• How long does it take to process my warranty claim?

  Upon receiving your warranty return, CT Sounds requests 5 to 7 business days to inspect the item and determine if it falls under warranty. After testing the item, we will reach back out to you letting you know if the item will be warrantied.

• What is CT Sounds’ Warranty Policy?

  All purchases from www.ctsounds.com come with a 1-Year Limited Warranty. To start a warranty process, please open a claim here: Start a Warranty Claim

• Will I receive a brand new replacement if my item is covered under warranty?

  CT Sounds reserves the right to send you a certified refurbished product for any unit that is beyond the 30-day return/exchange period. If the item is within the 30-day return/exchange window, you will receive a brand new replacement.