Order FAQs
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Can I pick up my order from CT Sounds?
At this time CT Sounds does not allow in-person pickups. -
In the event you decide to cancel your order, CT Sounds requests that you reach out to us immediately by emailing us at hello@ctsounds.com or messaging us through our Contact Us page. CT Sounds strives to get orders sent out immediately upon receiving your purchase. If the item has already shippe...
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How do I make a change to my order?
CT Sounds strives to get orders sent out immediately upon receiving your purchase. If you decide you want to add or remove an item(s) from your order please contact us immediately by emailing us at hello@ctsounds.com or messaging us through our Contact Us page. We will make every attempt to add o... -
What do I do if an item is damaged upon receiving it?
In the unlikely event you receive a package that contains a damaged product, please email us at hello@ctsounds.com or message us through our Contact Us page. Please include pictures of the damaged shipping box and/or item(s) along with your order number. It is important that you provide pictures ... -
What is CT Sounds’ Exchange Policy?
CT Sounds only replaces items that are defective or damaged. If you need to exchange an item please email us at hello@ctsounds.com or message us through our Contact Us page. If the item is defective or damaged please include pictures and/or videos of the item so that we can handle your case as qu... -
When will I receive order tracking information?
CT Sounds oftentimes use multiple carriers to ship a single order, because of this, we do not provide tracking numbers until the final carrier has shipped out your package. Tracking numbers are oftentimes not sent out until the day before or even the day of delivery. If you have not received a tr...